Question 1

عاصمة التتويج

Accepted Answer

Coronation Capital Enhances Security and Compliance with Microsoft Intune. 
																														
Customer
Coronation Capital
Industry
Financial Industry
Solution
Microsoft Intune
Region
Lagos, Nigeria
Coronation Capital is a leading investment management and financial services firm based in Lagos, Nigeria. As a key player in Africa’s evolving financial landscape, the company provides innovative investment solutions, strategic advisory, and capital-raising services to institutional and high-net-worth clients across diverse sectors. With a focus on integrity, performance, and long-term value creation, Coronation Capital is committed to driving economic growth through well-governed, future-forward financial strategies.
Tackling Application and Device Management Challenges 
Coronation Capital was facing significant challenges in managing and securing a diverse array of employee devices and applications that accessed sensitive company data. With a combination of corporate-owned and personal devices used across the organization, as well as a variety of applications critical to daily operations, enforcing consistent security policies and ensuring data integrity became a complex and pressing issue. These challenges led to:
																														
Inconsistent Security Policies
The lack of standardized management across both devices and applications created gaps in enforcing security protocols, leaving the company vulnerable to data breaches and cyber threats.
																														
Exposure to Data Breaches
The inconsistent management of devices and applications meant that employees could access sensitive information from less secure environments, increasing the risk of accidental or intentional data exposure.
																														
Compliance Risks
With various devices, applications, and inconsistent security practices, Coronation Capital struggled to ensure compliance with local and international data protection regulations, such as GDPR and Nigeria’s Data Protection Regulations, jeopardizing both legal compliance and reputation.
																														
Operational Inefficiencies
Managing a diverse mix of devices and applications without a unified security framework created operational inefficiencies, as IT teams were forced to apply ad-hoc solutions that lacked scale and consistency.
To address these concerns, Coronation Capital sought a comprehensive solution that would provide both device and application management, enforce security policies, and safeguard sensitive data from unauthorized access across the organization’s entire digital landscape.
A Strategic Partnership for Next Level Cyber Defense 
Recognizing the urgency of addressing their device and application management and security challenges, Coronation Capital partnered with Reliance Infosystems to embark on a transformative journey. Leveraging Microsoft Intune, we implemented a comprehensive security and management strategy that ensured seamless integration, enhanced security protocols, and consistent compliance across all employee devices and applications, empowering Coronation Capital to mitigate risks and protect sensitive company data.

The Transformative Impact 
Through the implementation of Microsoft Intune and a strategic partnership with Reliance Infosystems, Coronation Capital realized several key benefits:
																														
01
Enhanced Device and Application Security
Through the implementation of Microsoft Intune and a strategic partnership with Reliance Infosystems, Coronation Capital realized several key benefits:
02
Streamlined Device and Application Management
The ability to remotely configure, monitor, and manage both corporate-owned and personal devices, as well as applications, improved operational efficiency and reduced IT overhead.
03
Improved Compliance
Microsoft Intune enabled better compliance with industry regulations, providing the necessary tools to ensure that security and privacy standards were consistently met across both devices and applications.
04
Seamless User Experience
Employees experienced a smooth and secure environment for using both devices and applications, with minimal disruption to their daily workflows while maintaining compliance.
05
Reduced Risk of Data Loss
With secure data access controls and the ability to remotely wipe devices and applications, Coronation Capital significantly reduced the potential for data loss or theft.
These benefits positioned Coronation Capital to operate more securely and efficiently, enhancing their overall productivity and mitigating potential risks.
Looking Ahead: A Future of Secure and Efficient Growth 
The partnership between Coronation Capital and Reliance Infosystems, powered by Microsoft Intune, marked a pivotal step in the firm’s commitment to innovation, security, and operational excellence. By integrating both device and application management, Coronation Capital has established a secure, unified platform that enhances employee productivity while safeguarding sensitive data.
With a streamlined approach to both device and application management, Coronation Capital is now equipped to support a mobile and agile workforce, ensuring security and compliance across the entire technology ecosystem.
Take the first step toward securing your organization’s digital future. Partner with Reliance Infosystems to implement comprehensive cybersecurity solutions that safeguard your business from evolving threats. Contact us today to begin your journey toward stronger, smarter protection.
					
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Question 3

شركة بيناكل للنفط والغاز المحدودة

Accepted Answer

Transforming Operational Efficiency with Pinnacle Oil and Gas’s Online Ordering Solution
																														
Customer
Pinnacle Oil and Gas Limited
Industry
Energy
Solution
Web-based Ordering Portal
Region
Lagos, Nigeria
Conceptualized and built by Nigerians, Pinnacle Oil & Gas Ltd started in 2004 with a focus on providing affordable access to petroleum products. The business primarily supplies petroleum and chemical products to wholesalers and retailers of all kinds of petroleum products. Their services include storage, intake/offtake, logistics & haulage, and petroleum service stations. Their network of filling stations and storage facilities serves both retail and industrial customers.
In the past twenty years, Pinnacle Oil & Gas has gained a significant market share in the downstream sector of its industry maintaining and expanding their value chain through excellent service delivery, customer satisfaction, and constructive partnerships. With the goal to be recognized as the largest and most dominant service provider in the Nigerian Oil & Gas sector, Pinnacle sought to improve accessibility to their products and services.
The Pain Points
Practically every industry in Nigeria is heavily dependent on electricity. With the nation navigating the endemic challenge of epileptic power supply, alternative energy sources to power machinery are highly sought after. Pinnacle meets this need by receiving petroleum vessels and offloading them through Single Point Mooring (SPM) and Conventional Buoy Mooring (CBM) systems. From receipt of the vessels, their million-liter contents are funneled across the country. Due to the scale of operations, there are bound to be challenges that technology could easily resolve.
Pinnacle observed that their traditional method of receiving manual orders for products was causing revenue losses due to the time-consuming process and the inefficiencies with that path. Many orders were made in-person, and with overwhelmed staff, order processing and fulfillment experienced delays. With a product catalogue that contained petrol, diesel, aviation fuel, lubricants, cooking gas, kerosene, and more, clients mostly had to visit a station to place requests for common but essential products. This automatically limited accessibility to organizations and individuals in remote or high-demand areas. It impacted customer satisfaction and retention due to less convenience, especially in moments of limited supply of petroleum products.
A further overarching concern was the absence of a centralized, scalable data infrastructure. Without this cloud-based system, it was more challenging to manage data from orders, payment, and customer behaviour/activity. A centralized data infrastructure simplifies the process of efficiently managing and distributing resources, scaling operations, and gaining real-time insights from transactional data. All of this is important for a petroleum company as it is a limited resource and must be handled and utilized efficiently.
The Pain Points
Practically every industry in Nigeria is heavily dependent on electricity. With the nation navigating the endemic challenge of epileptic power supply, alternative energy sources to power machinery are highly sought after. Pinnacle meets this need by receiving petroleum vessels and offloading them through Single Point Mooring (SPM) and Conventional Buoy Mooring (CBM) systems. From receipt of the vessels, their million-liter contents are funneled across the country. Due to the scale of operations, there are bound to be challenges that technology could easily resolve.
Pinnacle observed that their traditional method of receiving manual orders for products was causing revenue losses due to the time-consuming process and the inefficiencies with that path. Many orders were made in-person, and with overwhelmed staff, order processing and fulfillment experienced delays. With a product catalogue that contained petrol, diesel, aviation fuel, lubricants, cooking gas, kerosene, and more, clients mostly had to visit a station to place requests for common but essential products. This automatically limited accessibility to organizations and individuals in remote or high-demand areas. It impacted customer satisfaction and retention due to less convenience, especially in moments of limited supply of petroleum products.
A further overarching concern was the absence of a centralized, scalable data infrastructure. Without this cloud-based system, it was more challenging to manage data from orders, payment, and customer behaviour/activity. A centralized data infrastructure simplifies the process of efficiently managing and distributing resources, scaling operations, and gaining real-time insights from transactional data. All of this is important for a petroleum company as it is a limited resource and must be handled and utilized efficiently.
The Pivotal Moment
Determined to restructure their processes for optimal output, Pinnacle sought the expertise of Reliance Infosystems. Our dedication, confidence, proven track record and international good standing as a leader in the IT industry positioned us as the most suitable partner for Pinnacle Oil & Gas. Over the term of our engagement, we carefully explored Pinnacle’s challenges and proposed a web-based ordering portal designed to streamline their product ordering process for the option of online procurement.
Welcoming Transformation
The ideal solution we proposed to Pinnacle’s stakeholders was a custom web-based ordering portal. This solution enables customers to place orders for their products directly from the website, eliminating the pressure of in-person purchases. To make this system viable, several components had to come together. We determined Microsoft Azure as the most competent host for the solution as it is highly reliable and makes customer management and data transactions readily manageable.
Some of the technologies and cloud services involved in the web-based ordering portal include Azure App Service to host the application in a scalable, secure, and managed environment, providing auto-scalability and easy integration with CI/CD pipelines. There is the core web application framework that is responsible for the front-end and back-end logic of the ordering portal, handling user interactions, order submissions, and business rules. Another important component is integration, provided by payment gateway integrations such as APIs from Paystack and Wema Alert Pay, simplifying secure online payments. As a final touch, we ensured a seamless integration with Pinnacle’s existing workflow including invoice processing and order fulfillment systems, ensuring a smooth transition from payment to product delivery.
Well protected by several Microsoft security solutions like Azure Security Center and Azure Backup & Recovery Services, the web-based ordering portal was ready to commence decongesting Pinnacle’s physical offices. In no time since launch, the portal significantly improved processes at Pinnacle Oil & Gas Ltd.
Welcoming Transformation
The ideal solution we proposed to Pinnacle’s stakeholders was a custom web-based ordering portal. This solution enables customers to place orders for their products directly from the website, eliminating the pressure of in-person purchases. To make this system viable, several components had to come together. We determined Microsoft Azure as the most competent host for the solution as it is highly reliable and makes customer management and data transactions readily manageable.
Some of the technologies and cloud services involved in the web-based ordering portal include Azure App Service to host the application in a scalable, secure, and managed environment, providing auto-scalability and easy integration with CI/CD pipelines. There is the core web application framework that is responsible for the front-end and back-end logic of the ordering portal, handling user interactions, order submissions, and business rules. Another important component is integration, provided by payment gateway integrations such as APIs from Paystack and Wema Alert Pay, simplifying secure online payments. As a final touch, we ensured a seamless integration with Pinnacle’s existing workflow including invoice processing and order fulfillment systems, ensuring a smooth transition from payment to product delivery.Well protected by several Microsoft security solutions like Azure Security Center and Azure Backup & Recovery Services, the web-based ordering portal was ready to commence decongesting Pinnacle’s physical offices. In no time since launch, the portal significantly improved processes at Pinnacle Oil & Gas Ltd.
A New Dawn
The web ordering portal was a much-needed breath of fresh air. The staff and customers experienced a tremendous boost in effectiveness simply by shifting most orders to the portal. With that migration, manual orders were reduced by over 60%, enabling a quicker turnaround from order to delivery. Online orders experienced a significant surge because of increased convenience; Pinnacle’s ROI came quickly as engagement boosted by 30% within the first few months after deployment. Moreso, the staff workload managing repetitive processes decreased. Automated invoicing and order tracking empowered the staff to undertake more activities with a higher contribution to the organization. All these results with the inbuilt secure and scalable infrastructure have only positioned Pinnacle for accelerated digital growth.
Before the adoption of the online ordering portal, Pinnacle operated a dominantly manual purchase process that relied on customers physically visiting their outlets. This method suffered challenges such as operational delays, limited accessibility, and inefficient order tracking. Additionally, with their payment and invoice systems functioning in silos, post-payment processes were time-consuming and error prone.
Sometimes, transformation is not in loud major steps; it lies in tweaking processes subtly but results in massive output. Through the web-based ordering system, Pinnacle’s customers can now enjoy seamless online purchases through integrated payment gateways while the wheels of backend workflows such as invoicing and order fulfillment run smoothly via automation.
Customer Testimonial

The new ordering portal has completely transformed how we serve our customers. It&#8217;s faster, more reliable, and has taken a huge load off our internal team. The integration with our existing systems was seamless, and we&#8217;re already seeing the impact in efficiency and customer satisfaction.”
IT Manager, Pinnacle Oil and Gas
Customer Testimonial

The new ordering portal has completely transformed how we serve our customers. It&#8217;s faster, more reliable, and has taken a huge load off our internal team. The integration with our existing systems was seamless, and we&#8217;re already seeing the impact in efficiency and customer satisfaction.”
IT Manager, Pinnacle Oil and Gas
																														
Key Metrics
																														
Key Metrics
																														
Key Metrics
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Question 4

فريبلوم مارين M365

Accepted Answer

Microsoft 365 Powers Frebloom Marine’s Operational Excellence

Customer Name: Frebloom Marine Solutions
Industry: Marine Industry
Location/Country: Lagos, Nigeria
Solution: Microsoft 365
Partner: Reliance Infosystems
Overview
Frebloom Marine Solutions is a leading provider of innovative marine services and solutions, committed to supporting the maritime industry with high-quality, sustainable, and cutting-edge technologies. Specializing in ship management, marine logistics, and environmental services, Frebloom Marine Solutions partners with industry leaders to optimize maritime operations, ensuring safety, efficiency, and compliance with international regulations. With a focus on sustainable practices, the company offers a range of solutions aimed at reducing environmental impact, improving fuel efficiency, and enhancing operational effectiveness. Frebloom Marine Solutions is dedicated to driving excellence across the global maritime sector through its expertise, state-of-the-art technology, and commitment to customer satisfaction.
																														
Data Silos: A Challenge to Efficiency
The Finance team at Frebloom Marine Solutions encountered significant challenges in maintaining timely and accurate financial reports. A major hurdle was the reliance on manual data consolidation from multiple, disconnected sources, which led to delays and inefficiencies in financial processes. 
During critical periods such as budgeting cycles and month-end closing, the team often worked with outdated or incomplete data. This slowed down reporting timelines and limited the team’s ability to provide the timely, data-driven insights needed to support strategic business decisions. As a result, decision-making was often reactive rather than proactive, impacting on the organization’s agility and financial visibility.

Scattered Data
Critical business information was dispersed across multiple personal drives, making it difficult to maintain a single source of truth.

Security Risks
The absence of centralized management exposed sensitive data to potential breaches, with limited control over who had access to what.

Accountability Issues
With no clear ownership or tracking of files and communication, it became challenging to ensure accountability and compliance, especially in a highly regulated industry like maritime services.

Increased Operational Complexity
The team faced difficulties in collaborating effectively, leading to time wasted searching for data and a lack of transparency in the decision-making process.
To address these challenges, Frebloom Marine Solutions sought a more secure and efficient solution to centralize data management and enhance collaboration.
																														
Data Silos: A Challenge to Efficiency
Frebloom Marine Solutions recognized the need to streamline their operations and enhance collaboration across their teams. To address their challenges, they partnered with Reliance Infosystems. Working closely with key stakeholders from Frebloom, we implemented Microsoft 365, a comprehensive solution that centralized their operations, improved data management, and enhanced collaboration across departments.
The Remarkable Outcome
The implementation of Microsoft 365 revolutionized the way Frebloom Marine Solutions operated, delivering several key benefits that directly addressed their operational challenges. With the support of Reliance Infosystems, the company experienced a significant transformation in their workflows and team dynamics:
																														
Centralized Data Management
Microsoft 365’s suite of tools, including SharePoint and OneDrive, allowed Frebloom Marine Solutions to centralize their data in a secure cloud environment. This eliminated the need for personal drives and scattered file systems, ensuring that all critical business information was easily accessible and consistently managed. Team members could now collaborate on up-to-date files and documents, improving accuracy and reducing errors.
																														
Improved Data Security
Microsoft 365’s built-in security features, such as multi-factor authentication, encryption, and data loss prevention, ensured that sensitive data was protected and compliant with industry standards.
																														
Streamlined Operations
Microsoft 365 consolidated tools into one unified platform, allowing teams to manage tasks, emails, and files in a central location, reducing redundancy and manual intervention.
																														
Increased Mobility and Flexibility
The cloud-based platform enabled employees to access company data, collaborate with teammates, and manage projects from any location, improving work flexibility and supporting remote working arrangements.
																														
Future-Proof Scalability
The cloud-based nature of Microsoft 365 ensured that Frebloom Marine Solutions could easily scale their operations as the business grew, adding new users and features without disruption.
																														
A New Era of Growth and Innovation
The partnership between Frebloom Marine Solutions and Reliance Infosystems, coupled with the successful implementation of Microsoft 365, has paved the way for a future marked by continuous growth, innovation, and operational excellence. With a solid digital foundation in place, Frebloom is now better equipped to ensure operational agility, adapt easily to market demands, foster innovation and support global expansion.  
																														
Frebloom Marine Solutions transformed their operations with Microsoft 365, and your business can too. Partner with Reliance Infosystems today to drive efficiency, innovation, and growth with a tailored digital solution. Get in touch now to start your digital transformation journey.
					
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Question 5

CAP PLC كوبيلوت

Accepted Answer

CAP PLC Streamlines Finance Operations  with Copilot for Microsoft 365

Customer Name: Chemical and Allied Products CAP PLC
Industry: Manufacturing
Location/Country: Lagos, Nigeria
Solution: Copilot for Microsoft 365
Partner: Reliance Infosystems
Overview
Chemical and Allied Products (CAP) PLC is a leading manufacturer and distributor of premium paints and coatings in Nigeria. A subsidiary of UAC of Nigeria PLC, CAP has built a strong reputation for quality, innovation, and sustainability in the decorative and industrial coatings market. With its flagship brand, Dulux, CAP PLC offers a wide range of color solutions for homes, businesses, and industrial spaces. The company is committed to excellence in customer service, environmental responsibility, and driving growth through continuous product innovation and strategic partnerships.

Challenges in Financial Reporting and Decision-Making
The Finance team at CAP PLC encountered significant challenges in maintaining timely and accurate financial reports. A major hurdle was the reliance on manual data consolidation from multiple, disconnected sources, which led to delays and inefficiencies in financial processes. 
During critical periods such as budgeting cycles and month-end closing, the team often worked with outdated or incomplete data. This slowed down reporting timelines and limited the team’s ability to provide the timely, data-driven insights needed to support strategic business decisions. As a result, decision-making was often reactive rather than proactive, impacting on the organization’s agility and financial visibility.

Partnering for Intelligent Financial Transformation
To overcome these challenges, CAP PLC partnered with Reliance Infosystems. Through close collaboration, we worked with CAP’s Finance team to understand their specific pain points and business goals. Based on these insights, we implemented Copilot for Microsoft 365, an AI-powered platform that automated data consolidation, streamlined reporting processes, and delivered  real-time financial insights.
																														
Measurable Impact Through  AI-Powered Finance
The implementation of Microsoft 365 Copilot by Reliance Infosystems brought tangible improvements to CAP PLC’s Finance operations. By integrating Copilot across Excel, Outlook, and Word, the team experienced a dramatic shift in productivity, accuracy, and decision-making speed
Key Results
																														
Faster Financial Close Cycles
Automated data consolidation and calculations significantly shortening report preparation timelines
																														
Up To 70% Reduction In  Reporting Time
The finance team completed reports and statements more efficiently, minimizing delays and streamlining end-of-month processes.
																														
Improved Data Accuracy
Automated processes reduced the risk of human error across spreadsheets and reports.
																														
Smarter Decision-Making
Real-time insights and intelligent summaries empowered the team to make faster, data-driven financial decisions.
																														
Enhanced Productivity
Copilot in Word and Outlook streamlined the creation of budget reports and executive summaries, saving valuable time.
Positioned for a Smarter Financial Future
With Copilot for Microsoft 365 now embedded into their daily operations, CAP PLC’s Finance team is well-positioned to meet future demands with speed, accuracy, and confidence. The shift from manual processes to intelligent automation has not only improved efficiency but also laid the foundation for continuous innovation. As business needs evolve, CAP PLC is now better equipped to scale its financial processes, adapt quickly to market changes, and support strategic growth initiatives.

Take the Next Step Toward Intelligent Finance
Your finance team deserves tools that do more.  With Copilot for Microsoft 365, delivered by Reliance Infosystems, you can eliminate inefficiencies, boost productivity, and unlock real-time insights.  
Let’s help you modernize your finance operations.
					
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Question 6

هايد إنيرجي

Accepted Answer

Hyde Energy Modernizes Operations with Microsoft Copilot and Dynamics 365 for Scalable, AI-Driven Efficiency
Business Problem
Hyde Energy faced major operational inefficiencies due to its legacy ERP system, which limited visibility across inventory, finance, retail, and asset management. 
Solution
Business Applications
Partner
Reliance Infosystems 
Industry
Oil and gas
Region
Nigeria 
Business Problem 
Hyde Energy, a fast-growing energy company in Nigeria, operated with a legacy SAGE ERP system that led to significant inefficiencies across business units. Manual processes disrupted inventory accuracy, delayed financial reporting, and reduced retail and asset visibility. 
Approvals were managed via email, bank reconciliations were performed manually, and inventory tracking was dependent on time-consuming monthly counts. In fixed asset management, real-time lifecycle tracking and depreciation forecasting were lacking, while the retail unit suffered from poor product visibility for LPG, PMS, and lubricants. 
The production team struggled to reconcile planned vs actual outputs, while finance teams had difficulty tracking spend by product line. These disjointed operations highlighted the need for a modern ERP solution powered by intelligent automation and AI. 
Solution Deployed 
Technologies and Platforms Used

Microsoft Dynamics 365 Business Central

Microsoft Office 365

Dynamics 365 Business Central Copilot 
AI Integration 
Hyde Energy integrated Microsoft Copilot within Dynamics 365 Business Central to enhance operational accuracy and decision-making. 
Copilot helped:
																														
Eliminate stock discrepancies by over 80% through real-time inventory tracking 
																														
Streamline approvals and bank reconciliation with AI-powered variance detection and intelligent matching 
																														
Automate depreciation forecasting and asset lifecycle tracking 
																														
Deliver daily retail sales insights for high-volume products 
																														
Improve budgeting through AI-driven variance analysis and per-product tracking 
This responsible AI application empowered Hyde Energy to transition from manual, error-prone processes to intelligent, scalable operations. 
																														
Architecture and Services 
The solution runs on Azure Cloud using a modular, cloud-native architecture:

Core ERP: Dynamics 365 Business Central powers financials, inventory, retail, and fixed assets

AI & Automation: Microsoft Copilot and Azure AI drive anomaly detection, forecasting, and contextual insights

Workflow & Analytics: Power Automate accelerates process automation; Power BI offers dynamic dashboards for executive and operational teams

Reliance Differentiation 
The transformation was driven by Reliance Infosystems, in partnership with Systemline Technology (SLT).

Reliance Infosystems led the end-to-end implementation, embedding Copilot and aligning the solution to Hyde’s strategic goals

SLT delivered local change management, training, and deployment support

This collaboration enabled:

Rapid delivery and agile deployment

Seamless user onboarding and adoption

Operational alignment with AI best practices and Microsoft Cloud

Business and Community Impact 
Business Impact 
By unifying workflows across finance, procurement, and operations and empowering non-technical users with intuitive AI tools. Stock level discrepancies were reduced by over 80 per cent, bank reconciliations, asset tracking, and approval workflows automation cut manual processing time by an estimated 50 per cent, freeing up employees and decision-makers for higher value tasks. Non-technical users were able to interact with AI tools for reporting and analysis, increasing system adoption and reducing dependency on IT support. 
Hyde Energy significantly improved decision-making, transparency, and agility. The company realized measurable improvements across key operational areas. 
																														
Community and Societal Impact 
The adoption of Microsoft Dynamics 365 Business Central with Copilot has helped Hyde Energy strengthen its contribution to local communities. With improved efficiency and financial control, the company has been able to expand responsibly, creating new jobs and engaging more local vendors in its operations. Enhanced tracking of inventory and assets has cut waste and improved how resources are used, supporting more sustainable practices that benefit both the environment and the communities it serves. 
Microsoft Resources and Support Utilized 
The project succeeded through close collaboration with key Microsoft resources, including:

Hakeem Adewale

Partner Technical Architect

Oluwaremilekun Olowu

Account Executive

Zeina Kordab

Go-To-Market Specialist 					
Their insights into Dynamics 365, Copilot, and co-sell strategy helped optimize deployment, accelerate success, and improve customer outcomes. 
Joint Partnerships 
Hyde Energy’s digital transformation was driven by a strategic partnership between Reliance Infosystems and Systemline Technology (SLT). Reliance led the design and rollout of Microsoft Dynamics 365 Business Central, embedding Microsoft Copilot for intelligent automation and real-time insights, aligned with Hyde’s goals for inventory optimization and financial control. 
SLT, the local implementation partner, brought operational expertise and on-ground support, enabling agile execution, effective change management, and seamless user onboarding. 
Together, both partners delivered an AI-powered solution that addressed operational challenges and positioned Hyde Energy for long-term innovation. The collaboration blended global expertise with local execution, ensuring sustainable impact. It’s a strong example of how shared vision and complementary strengths drive enterprise success and support broader economic development. 
Customer Reference 
																														
The Microsoft Dynamics 365 Business Central solution with Copilot has transformed our operations. Reliance Infosystems and Systemline Technology worked closely with our teams, delivering an intuitive platform that boosted transparency, accelerated reporting, and helped us make faster decisions. The integration of AI across finance, retail, and inventory has significantly enhanced our ability to scale efficiently.
Mr. Olubunmi Falaki
Enterprise Solution Development Manager

Question 7

BITC

Accepted Answer

BITC Reinvents Business Contact Management with AI-Powered Digital Cards on Microsoft 365 and Power Platform
																														
Business Problem
Traditional paper-based business cards created accessibility, security, and efficiency challenges. BITC needed a secure, mobile-first, and AI-enabled solution to streamline contact management while aligning with its digital transformation vision.
Solution Area
Modern Work | Digital and App Innovation
Partner
Reliance Infosystems
Industry
Public Sector/Trade & Investment Promotion
Region
Middle East & Africa (MEA)
Business Problem
Traditional paper-based business cards created accessibility, security, and efficiency challenges. BITC needed a secure, mobile-first, and AI-enabled solution to streamline contact management while aligning with its digital transformation vision.
Solution
Modern Work | Digital and App Innovation
Partner
Reliance Infosystems
Industry
Public Sector/Trade & Investment Promotion
Region/Country
Middle East & Africa (MEA)
Business Problem 
As Botswana’s national investment and trade promotion agency, BITC regularly engages with global stakeholders and potential investors. However, its traditional paper-based business card system was inefficient, difficult to manage, and prone to data loss. Employees struggled with contact retrieval, integration with existing systems, and secure sharing. To support its digital transformation objectives, BITC needed a cloud-first, secure, and mobile-optimized contact management solution—one that would reflect the agency’s progressive brand while improving internal collaboration and stakeholder engagement. 
																														
Solutions Deployed
Technologies and Platforms Used

PowerApps

Microsoft 365 (Outlook, Excel, Teams)

Azure AI (OCR capabilities)

Microsoft Entra ID (formerly Azure AD)

Azure Policy and Microsoft 365 Governance 
AI Integration
The solution harnessed Microsoft AI capabilities to power optical character recognition (OCR), enabling users to scan physical business cards and instantly convert them into digital contacts. AI-driven accuracy ensured minimal manual edits, with automatic categorization and export to Outlook and Excel. The platform also uses Microsoft’s secure identity and access frameworks to personalize and protect each employee’s contact card—positioning BITC for seamless, scalable adoption of AI-based productivity tools in future initiatives.

Architecture and Services
Reliance Infosystems designed and delivered a fully integrated PowerApps-based mobile solution secured by Entra ID. Key features include:

QR-code-based digital business cards tied to each employee’s Microsoft 365 profile

Role-based access and centralized administration

Offline access and secure sync to Outlook and Excel

Support for mobile/tablet usage, enabling real-time contact sharing This lean, scalable solution aligns with Microsoft’s Zero Trust architecture and modern workplace best practices.

Reliance Differentiation
Reliance Infosystems delivered a purpose-built, AI-driven solution tailored to BITC’s need for simplicity, scale, and security. The agile deployment was delivered on a lean $5,500 budget, with strong co-creation workshops, live demonstrations, and IT stakeholder alignment. The solution’s deep integration into the Microsoft ecosystem ensured high user satisfaction, rapid onboarding, and measurable productivity gains—all while advancing BITC’s digital-first agenda. 
																														
Business and Community Impact
																														
Business Impact

90% reduction in manual data entry and contact loss

Over 200 staff onboarded within one month

Enhanced collaboration and internal visibility via Outlook integration

High mobile compatibility and user satisfaction

Project cost: $5,500 USD

Community & Societal Impact
The initiative advances Botswana’s public sector digital transformation goals by:

Reducing reliance on paper and promoting sustainability

Setting a benchmark in innovation for peer public institutions

Enhancing digital literacy and upskilling civil servants

Creating a scalable foundation for improved investor engagement and cross-border collaboration

Joint Partnerships
Reliance Infosystems led the design, development, and deployment of the solution in close collaboration with BITC’s internal IT team. Live demonstration and co-creation workshops fostered user buy-in and ensured full alignment with BITC’s operational needs. 
																														
Microsoft Resources and Support Utilized
The BITC project was underpinned by Microsoft 365 enterprise licensing, Power Platform, and Azure Active Directory. Reliance Infosystems further leveraged technical documentation, compliance playbooks, and Partner Network guidance to accelerate deployment and adoption. The outcome is a model solution reflecting Microsoft’s vision for secure, AI-powered workplace innovation. 
																														
Customer Feedback
This project has transformed how our teams interact with potential investors and stakeholders. The digital business card app enhances professionalism and operational agility, while reducing our environmental impact.
— Mr. Goemeone Keith Kgosiyame, Systems Administrator, Botswana Investment and Trade Centre (BITC)		
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Question 8

دراسة حالة شركة فيريتاس كابيتال أسورانس بي إل سي

Accepted Answer

Customer Stories
Strengthening Security:  Veritas Kapital Adopts Next-Gen Firewall
															
		Customer Name: Veritas Kapital Assurance Plc

Industry: Insurance Industry

Location/Country: Abuja, Nigeria

Solution: Sophos XGS Firewall

Partner: Reliance Infosystems		
Overview
Veritas Kapital Assurance Plc is a leading insurance company in Nigeria, offering a wide range of non-life insurance products and services. Originally incorporated in 1973 as Kano State Insurance Company, it has undergone several transformations, including a rebranding from UnityKapital Assurance Plc to its current name. The company provides various insurance solutions such as fire insurance, personal accident insurance, motor insurance, householder insurance, business interruption insurance, marine, engineering, aviation, oil & gas, agriculture, and group accident insurance.
Headquartered in Abuja, Veritas Kapital Assurance Plc is committed to delivering comprehensive coverage and efficient claims processing, ensuring clients receive prompt and reliable service. The company operates with a vision to be one of the top insurance companies of choice in Africa, guided by principles of integrity, performance, and adherence to regulatory standards are completed within budget and on schedule.
																														
Navigating the Risks of Outdated Security Infrastructure
		As a leading player in the insurance industry, Veritas Kapital Assurance Plc faced increasing pressure to maintain the highest standards of security in a rapidly evolving digital landscape. However, their existing firewall infrastructure, based on the Sophos XG firewall, was approaching its end of life. This posed several critical challenges.
																														
Loss of Critical Security Services
		With the expiration of support from the OEM,  the company faced the risk of losing essential security services that protected sensitive business data and financial transactions.
																														
End of Support from Original Equipment Manufacturer (OEM)
		The cessation of software updates and support meant that the firewall could no longer receive timely patches and upgrades, leaving the system vulnerable to evolving cyber threats.
																														
Imminent Protection Failures
		The end-of-life status of the firewall system created a significant gap in protection, making the organization increasingly susceptible to cyberattacks, particularly from advanced persistent threats (APTs)
																														
Operational Downtime Risk
		The lack of a seamless upgrade path to a more secure solution also meant the possibility of operational downtime, which could have disrupted their day-to-day business activities and tarnished their reputation with clients.Faced with these challenges, Veritas Kapital Assurance knew they needed to act swiftly to safeguard their infrastructure and ensure continuity in operations.		
The Catalyst for Change
		Understanding the urgency and the high stakes involved, Veritas Kapital Assurance Plc partnered with Reliance Infosystems to proactively address their cybersecurity risks and modernize their firewall infrastructure.
Together, we embarked on a journey to assess their current security landscape, identify vulnerabilities, and map out a migration path that would ensure no operational downtime and deliver enhanced protection. The decision was clear: transition from the aging Sophos XG firewall to the next-generation Sophos XGS Firewall, a solution built for advanced performance, zero-day threat defense, and operational simplicity.
Our role was not just advisory as we took full ownership of the deployment process, providing expertise, planning, and execution support to ensure a smooth, risk-free migration.
The Sophos XGS firewall delivered several key advantages:		
Enhanced Security   Performance
		The end-of-life status of the firewall system created a significant gap in protection, making the organization increasingly susceptible to cyberattacks, particularly from advanced persistent threats (APTs)

Operational Seamlessness
		The upgrade was executed without disrupting critical business operations, allowing Veritas Kapital to maintain full-service availability during the transition.
																														
Scalable Protection
		With Sophos XGS, Veritas Kapital gained the flexibility to scale their security posture as their business grows, future-proofing their infrastructure for years to come.

The Road Ahead: Sustained Security and Business Agility
		With the Sophos XGS firewall now fully operational, Veritas Kapital Assurance Plc can confidently focus on their core business without concerns over cybersecurity vulnerabilities. The migration to an advanced security platform has not only addressed their immediate needs but has also provided the foundation for long-term business agility and growth.
Their renewed security infrastructure enables the company to adapt to evolving market conditions while maintaining the highest standards of protection for sensitive data and financial transactions. The move has ensured that Veritas Kapital is well-prepared to face future challenges in the ever-evolving cybersecurity landscape.
Thanks to our partnership and expertise, Veritas Kapital can continue to serve their clients with confidence, knowing their operations are protected by one of the most advanced firewall solutions available.Just like Veritas Kapital Assurance Plc, your organization can benefit from innovative security solutions and seamless migration. Partner with us today to future-proof your business and ensure robust protection against emerging threats.
					
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Question 9

EMTS (9mobile)

Accepted Answer

EMTS تحقق رؤية موحدة وتحكمًا شاملاً عبر البنية التحتية المختلطة باستخدام Azure Arc و Azure Monitor 
المشكلة التجارية
كانت الموارد المتفرقة داخل المؤسسة وعبر السحابات المتعددة تفتقر إلى الحوكمة والمراقبة والأمن المركزيين، مما أدى إلى إبطاء أوقات الاستجابة وزيادة المخاطر. 
الحل
البنية التحتية 
الشريك
Reliance Infosystems 
القطاع
الاتصالات
المنطقة
نيجيريا 
المشكلة التجارية 
كانت EMTS تدير بنية تكنولوجيا معلومات مختلطة معقدة تشمل مراكز بيانات محلية ومنصات سحابية متعددة. ومع ذلك، لم يكن هناك مستوى تحكم واحد لإدارة أو مراقبة البيئة الموزعة بفعالية. أدى الافتقار إلى الرؤية المركزية والحوكمة الموحدة إلى عدم كفاءة التشغيل ومخاطر أمنية واستجابة أبطأ للحوادث. كما أنه شكل ضغطًا على فرق تكنولوجيا المعلومات الداخلية وأعاق اتخاذ القرارات في الوقت المناسب. كانت EMTS بحاجة إلى حل يتيح الإدارة المركزية والمراقبة الاستباقية وتطبيق السياسات بشكل متسق عبر البنية التحتية بأكملها. 
الحل الذي تم نشره 
قامت Reliance Infosystems بتصميم ونشر حل باستخدام Azure Arc و Azure Monitor، مما مكن EMTS من توسيع نطاق قدرات الحوكمة والمراقبة في Azure لتشمل جميع الخوادم المحلية وخوادم السحابة المتعددة. وبفضل Azure Arc و Azure Policy و Azure Monitor، حصلت المؤسسة على نموذج حوكمة ومراقبة متسق عبر بنيتها التحتية. أدى هذا الحل إلى تحسين الكفاءة التشغيلية والرؤية ومستوى الامتثال — مع تمكين EMTS من التحول الرقمي على نطاق أوسع وقابلية أكبر للتوسع. 
التقنيات والمنصات المستخدمة

Azure Arc

Azure Monitor

Azure Policy 
تكامل الذكاء الاصطناعي 
تم الاستفادة من الرؤى المدعومة بالذكاء الاصطناعي في Azure Monitor للكشف الاستباقي عن الحالات الشاذة، والتنبؤ بمشكلات النظام، وتعزيز الرؤية عبر البنية التحتية المختلطة لشركة EMTS. وقد مكنت هذه التحليلات المدعومة بالتعلم الآلي من الاستجابة للحوادث بشكل أكثر ذكاءً، وتحسين وقت التشغيل، وتبسيط العمليات عبر البيئات السحابية والمحلية. 
البنية والخدمات 
قامت شركة Reliance Infosystems بنشر وكلاء Azure Arc عبر البنية التحتية المختلطة للمؤسسة، حيث قامت بدمج عناصر التحكم القائمة على السياسات، ولوحات التحكم المركزية للمراقبة، والتنبيهات الآلية. وقد أنشأت هذه البنية طبقة تشغيلية متماسكة قامت بتوحيد قدرات الحوكمة والمراقبة لدى EMTS تحت واجهة واحدة. 
																														
تميز Reliance 
أظهر هذا المشروع قدرة Reliance Infosystems على تقديم تحديث للسحابة المختلطة مصمم خصيصًا ليتناسب مع الواقع التشغيلي. من خلال التفاعل الوثيق مع الفرق الداخلية في EMTS، قامت Reliance بمواءمة حلها مع أهداف حوكمة تكنولوجيا المعلومات والمتطلبات التشغيلية للمؤسسة. من التقييم إلى التنفيذ، تمت إدارة المشاركة بمسؤولية شاملة، مع التركيز على التعاون، والبصيرة الاستراتيجية، والكفاءة على المدى الطويل. عززت هذه الشراكة مكانة Reliance كمستشار موثوق به في مجال التحول الرقمي قادر على نشر حلول بنية تحتية ذكية وقابلة للتوسع تحقق نتائج قابلة للقياس. 
التأثير على الأعمال والمجتمع 
التأثير على الأعمال 
شكل التنفيذ نقطة تحول في إدارة البنية التحتية لـ EMTS. من خلال مركزية العمليات، قامت EMTS بتبسيط سير عمل تكنولوجيا المعلومات، وتقليل أوقات الاستجابة للحوادث، وتعزيز التعاون بين الوحدات. حسنت طبقة التحكم الجديدة مرونة البنية التحتية، وخفضت النفقات التشغيلية، وعززت قدرات صنع القرار عبر وحدات الأعمال. تمكنت فرق تكنولوجيا المعلومات من العمل بكفاءة أكبر، مما سمح للمؤسسة بالتركيز على مبادرات النمو الاستراتيجية. 
																														
التأثير على المجتمع 
أدت قدرات المراقبة والحوكمة المحسّنة إلى بيئة خدمة أكثر أمانًا ومرونة لعملاء EMTS. من خلال تحديث البنية التحتية وفرض سياسات الامتثال، دعم المشروع تقديم خدمات اتصالات وتكنولوجيا مالية أكثر موثوقية. كما حسّن حماية البيانات وقلل من مخاطر التهديدات السيبرانية، مما ساهم في توفير بيئة رقمية أكثر أمانًا للمستخدمين في جميع أنحاء نيجيريا. 
الشراكات المشتركة 
قادت شركة Reliance Infosystems عملية تصميم الحل وتنفيذه، حيث عملت عن كثب مع العميل وأصحاب المصلحة المحليين لضمان معالجة نقاط الضعف لدى العميل من خلال حل AVD الآمن المقترح، وضمان امتثالها للمعايير التنظيمية للبلد.  
موارد ودعم Microsoft المستخدمة 
تم تنفيذ المشروع ضمن برنامج Co-Sell Ready من Microsoft، مع توجيه تقني استراتيجي من الأخصائي الأول في Microsoft جويل شيبو. 
شهادة العميل 
                                                                                                                        
قامت شركة Reliance Infosystems بتوحيد بيئتنا المختلطة باستخدام Azure Arc و Azure Monitor، مما منحنا الرؤية والتحكم اللذين كنا نفتقر إليهما. والنتيجة هي أمان أقوى، واستجابة أسرع، وعمليات تكنولوجيا معلومات أكثر كفاءة.
أولواتيميليهين أديلوو
رئيس قسم أمن تكنولوجيا المعلومات والحوكمة EMTS (9 mobile)

Question 10

دراسة حالة شركة النفط الوطنية النيجيرية

Accepted Answer

NNPC تُحدّث أنظمتها القديمة من أجل عمليات آمنة وقابلة للتوسع وفعالة باستخدام Microsoft Azure
التحدي التجاري
كانت أحمال العمل الحيوية المُستضافة على أجهزة قديمة تشكل مخاطر تتمثل في تعطل الخدمة، وارتفاع التكاليف، وقابلية التوسع المحدودة، والثغرات الأمنية. كانت NNPC بحاجة إلى نهج تحديث آمن قائم على السحابة للتخلص من البنية التحتية القديمة ودعم النمو المستقبلي. 
الحل
البنية التحتية | الابتكار الرقمي وتطوير التطبيقات 
الشريك
Reliance Infosystems 
القطاع
النفط والغاز 
المنطقة
نيجيريا 
المشكلة التجارية 
اعتمدت شركة النفط الوطنية النيجيرية (NNPC)، بصفتها شركة النفط الوطنية في نيجيريا، بشكل كبير على التطبيقات القديمة المستضافة على أجهزة وصلت إلى نهاية عمرها الافتراضي. شكل هذا الوضع مخاطر خطيرة، بما في ذلك: 
																														
بنية تحتية قديمة وغير فعالة
                                                                                                                        
تكلفة عالية للصيانة والدعم 
                                                                                                                        
ثغرات أمنية بسبب الأنظمة القديمة 
																														
مرونة محدودة في مجال الابتكار والتوسع 
لمواجهة هذه التحديات، احتاجت NNPC إلى نهج تحديث آمن وقابل للتوسع يتوافق مع معايير الامتثال ويكون جاهزًا لدعم المرحلة التالية من التحول الرقمي. 
الحل الذي تم تنفيذه 
قادت شركة Reliance Infosystems عملية التحديث الآمن لتطبيقات NNPC القديمة، حيث أعادت استضافة الأنظمة الحيوية على Microsoft Azure. 
التقنيات والمنصات المستخدمة

Azure App Services

Azure SQL Managed Instance

Microsoft Defender for Cloud

Microsoft Entra ID

الوصول المشروط 
تكامل الذكاء الاصطناعي 
كجزء من البنية المصممة لانتقال NNPC إلى Azure، استخدم المشروع الميزات المدعومة بالذكاء الاصطناعي في Microsoft Defender for Cloud لتعزيز اكتشاف التهديدات وتبسيط مراقبة الأمان والإشراف الاستباقي على أداء النظام. من خلال التعلم الآلي المتقدم، قدم Defender for Cloud معلومات استخباراتية أمنية قابلة للتنفيذ عززت المرونة التشغيلية وضمنت بيئة سحابية آمنة وفعالة. 
البنية والخدمات 
لتعزيز أمان السحابة، قمنا بدمج Microsoft Defender for Cloud لتوفير رؤية موحدة وكشف التهديدات، وفرضنا الوصول الآمن باستخدام Microsoft Entra ID والوصول المشروط. كما قمنا بتنفيذ مسارات CI/CD لتمكين عمليات النشر الآلية وتحديثات التطبيقات الأسرع، مما عزز المرونة والكفاءة التشغيلية. 
																														
تمييز Reliance

التوافق الاستراتيجي مع خارطة طريق التحول الخاصة بـ NNPC

تنفيذ شامل من تقييم النظام إلى النشر وتمكين CI/CD

تنفيذ احترافي يضمن عدم حدوث أي توقف عن العمل وسلامة الامتثال

تمكين NNPC من التوسع بأمان والابتكار المستمر

التأثير على الأعمال والمجتمع 
التأثير على الأعمال 
حققت هذه المبادرة قيمة استراتيجية ومالية كبيرة من خلال معالجة التحديات الحرجة المتعلقة بالبنية التحتية القديمة. 
تتيح البنية السحابية القابلة للتوسع والآمنة التي تم إنشاؤها لشركة NNPC الابتكار بشكل أسرع، وتقليل المخاطر التشغيلية، وتوسيع نطاق العمليات بثقة، مما يؤكد على إمكانات النمو طويلة الأجل والأهمية الاستراتيجية لهذه الشراكة. 
																														
التأثير على المجتمع 
على مستوى المجتمع، أدى الانتقال إلى السحابة إلى تحسين كفاءة الطاقة من خلال تقليل الاعتماد على الأجهزة القديمة التي تستهلك الكثير من الطاقة. كما يساهم بشكل مباشر في الاستدامة البيئية من خلال تقليل البصمة الكربونية للمؤسسة. 
بالإضافة إلى ذلك، من خلال دمج إجراءات أمنية متقدمة وضمان الامتثال لمعايير الصناعة، نجح المشروع في حماية البيانات الحساسة وتقليل مخاطر التهديدات السيبرانية، مما ساهم في توفير بيئة رقمية أكثر أمانًا للمجتمع. 
الشراكات المشتركة 
أجرت شركة Reliance Infosystems، بالتعاون مع NNPC، تقييمًا شاملاً لأنظمتها المحلية القديمة ونفذت بنجاح عملية انتقال آمنة وفعالة إلى Microsoft Azure. شكلت هذه المبادرة علامة فارقة مهمة في التحول الرقمي لشركة NNPC، حيث لعبت Reliance دورًا رئيسيًا كشريك استراتيجي في تمكين بيئة تكنولوجيا معلومات حديثة قائمة على السحابة 
استخدام موارد ودعم Microsoft 
تم دعم المشروع في إطار برنامج Co-sell Ready من Microsoft، بالتعاون المباشر والتوجيه من موظف Microsoft جويل شيبو. 
شهادة العميل 
																														
أظهرت شركة Reliance Infosystems كفاءة ومهنية استثنائيتين في تنفيذ مشروع تحديث Azure الخاص بنا. وقد حولت هذه المبادرة بنيتنا التحتية القديمة إلى بيئة آمنة ومرنة وتطلعية.
السيد صامويل أوكوباديجو
مدير عام، إدارة منصات المؤسسات – ITD

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